Privacy Policy.

Goanna Car Loans is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how Goanna Car Loans manages your Personal Information.

Goanna Car Loans has adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.oaic.gov.au

WHAT IS PERSONAL INFORMATION AND WHY DO YOU COLLECT IT?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses and phone numbers.

This Personal Information is obtained in many ways including consultations, correspondence by telephone, by email, and via our website www.goannacarloans.com.au. Goanna Car Loans does not guarantee website links or policy of authorised third parties.

Your Personal Information is collected for the primary purpose of providing services to you, providing information to our clients and marketing. Goanna Car Loans may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting Goanna Car Loans in writing.

When your Personal Information is collected we will, where appropriate and where possible, explain to you why Goanna Car Loans is collecting the information and how it will be used.

SENSITIVE INFORMATION

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used only:

for the primary purpose for which it was obtained;
for a secondary purpose that is directly related to the primary purpose; and
with your consent; or where required or authorised by law.

THIRD PARTIES

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

DISCLOSURE OF PERSONAL INFORMATION

Your Personal Information may be disclosed in a number of circumstances including the following:

to prospective funders or other intermediaries in relation to your finance requirements
to other organisations that are involved in managing or administering your finance such as thirdparty suppliers, printing and postal services, call centres, lenders mortgage insurers, trade insurers and credit reporting bodies
to associated businesses that may want to market products to you
to companies that provide information and infrastructure systems to us
to our agents, contractors, external service providers to outsource certain functions, for example,statement production, debt recovery and information technology support
to any person or entity who represents you, including finance brokers, lawyers, mortgage brokers, guardians, persons holding power of attorney and accountants
to any person or entity, where you have provided us consent
other guarantors or borrowers (if more than one) or prospective borrowers including in relation to any credit you guarantee or propose to guarantee
to our auditors, insurers, re-insurers and health care providers
to claims related providers, such as assessors and investigators who help us with claims
where we are authorised to do so by law, such as under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth), government and law enforcement agencies or regulators
to investors, agents or advisers, trustees, rating agencies or any entity that has an interest in your finance or our business
to other financial institutions, for example to process a claim for mistaken payment
organisations that provide products or services used or marketed by us or
to your employer, former employer, referees or identity verification services.

IDENTIFYING YOU

In most circumstances it will be necessary for us to identify you in order to successfully do business with you. However, where it is lawful and practicable to do so, we will offer you the opportunity of doing business with us without providing us with personal information, for example, if you make general inquiries about interest rates or current promotional offers.

SECURITY OF PERSONAL INFORMATION

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, Goanna Car Loans will take reasonable steps to destroy or permanently
de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by Goanna Car Loans for a minimum of seven years.

ACCESS TO YOUR PERSONAL INFORMATION

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Goanna Car Loans will not charge any fee for your access request, or for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION

It is an important to us that your Personal Information is up to date. Goanna Car Loans will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

POLICY UPDATES

This Policy may change from time to time and is available on this website.

PRIVACY POLICY COMPLAINTS AND ENQUIRIES

If you have any queries or complaints about our Privacy Policy please contact admin@goannacarloans.com.au